Selected work

Two systems that could not afford another vague answer.

Both began with a commitment the existing system could no longer support. One was operational. One was regulatory. Neither could be solved by stopping the business and starting again.

01Production stabilizationA fintech product line had lost control of incidents, QA, architecture, and delivery. The work returned most of the engineering week to planned development and made commitments believable again.Incident work: 50% to 5–10%02Accreditation recoveryA Certificate Authority had to close regulatory gaps, change a live public API, and migrate every customer without interrupting production.Accredited. Every customer migrated.

Bring us the case that has not behaved yet.

If it is diagnosable, we will tell you what evidence we need. If it is not ours to fix, we will say that plainly.